Property: 1 |
Cleaning: 6 |
Host: 1 |
Location: 6 |
Price/Quality: 6
| Breakfast: 1
I rarely write reviews, but today I cannot refrain from doing so. I will be a bit verbose, but I want to share my terrible experience with this B&B Via Roma 25. We travel with a 2-year-old child, so I sent an email to the establishment asking if they had a room for two adults and a 2-year-old child available. The first response was that there was no availability. Okay, we'll look elsewhere. After 5 minutes, I received another email: "we made a mistake, the room for Friday is available if you want to book it". Alright, I thought and booked the room for the night. Upon our arrival, the acidity with which we were greeted was worse than a yogurt left out in the sun on August 15th, but let's move on. Mrs. Gabriella immediately made us feel 'deficient' for bringing the child with us, who instead of entering the room was exploring the storage room. We overlooked it, being aware that a child that young can be quite lively, especially in new places. The next morning, we were greeted normally until the child finished breakfast and was scolded multiple times for being too loud as there were people still sleeping. Always being aware, the father took the child's arm to wait until I finished breakfast. Mrs. Gabriella then scolded my husband for holding the child that way (according to her, the shoes were too close to the breakfast table). We pointed out that since the previous day she had shown a resentful attitude towards us, if she had decided to be a host, at least kindness and respect for travelers should be the basis of her work. We prepared to leave without even finishing our coffee, and she bid us goodbye at the door saying that I should have taught my child some manners. Well, Mrs. Gabriella, what can I say... it doesn't seem like your parents did a great job with you, but thanks to your valuable advice, I will try to be a better mother than you, teaching my child respect for others. Not content, she added: "I knew I shouldn't allow children into the establishment anymore". I remind her that we had corresponded by email and I had specified the child's age, and she had taken the money upon our arrival without any issues. Given the year we've had, I've developed my own conspiracy theory: initially, she wouldn't have let us book, but her greed got the better of her, how could she give up on €120?! My criticism is about how she made us feel, how she ruined our vacation, and the unapologetic inhospitality. There are establishments and restaurants that don't accept children, and that's fine, but if you accept a reservation, the least you can do is avoid making guests feel 'inadequate'. Oh, I almost forgot, I was also told by her that if I read carefully, somewhere it was written that they didn't accept children under 3 years old, but despite this, she sent me the link by email to make the reservation. She also continued by telling me that she had dealt with newborns who had caused no trouble. I ask (aside from the inconsistency), can you really compare a cute newborn with any 2-3-4 year old child? I can't comment on cleanliness and such, but I prefer a bit of dust to rudeness.
stayed from 12/10/2021 to 12/11/2021
The answer from the host:
Cara Francesca,
Innanzitutto grazie mille per la sua recensione. Vorrei precisare che il nostro b&b è una piccola struttura molto curata composta da 4 camere e non siamo in grado (non vogliamo esserlo) di ospitare genitori che non seguono i propri figli, persone confusionarie ed in generale, poco rispettose nei confronti degli altri. Nel vostro caso mi dispiace che vi siate accorti troppo tardi di aver sbagliato la selezione della struttura pensando di aver trovato un villaggio turistico o un parco giochi per bambini. Mi sono appena permessa di farvi un osservazione e mi avete subito minacciata di pubblicare una recensione negativa, consigliandomi di cambiare lavoro perchè non in grado di fare l'albergatore e di fare un convegno al posto del b&b…. Beh....a volte per assicurare un soggiorno sereno e tranquillo agli altri ospiti (pagano anche loro non solo voi) si rischia qualche recensione negativa…e ben venga! Inoltre penso, che se mai dovessi cambiare lavoro in futuro, mi piacerebbe fare l'educatrice di alcuni genitori😊 Infine NON si dovrebbe permettere di accennare a mia madre non sapendo se c'è ancora o se l'ho mai avuta! Informo i lettori, giusto per farvi risparmiare del tempo, che questa recensione la troverete su tutti i portali dove esistiamo come attività (google, Tripadvisor, bed&breakfast.it, Facebook,etc..) La nostra ospite Francesca ha avuto molta cura nel fare copia/incolla ovunque. A Francesca e compagno mi permetto di dare anche io un consiglio, quello di sfruttare meglio il loro tempo, per esempio, occupandosi del figlio. Un caro saluto, Gabriella